Privacy Policy

Effective Date: 12/10/2024

1. Introduction

At Markeb Media, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, store, and share your information in compliance with UK law and the General Data Protection Regulation (GDPR).

By using our website and services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

a. Contact Information

  • Name

  • Email address

  • Phone number

b. Property Information

  • Property address

  • Property details relevant to our services

c. Payment Information

  • Payment details are collected and processed securely through trusted third-party payment providers.

  • Markeb Media does not store your full payment details.

d. Other Information

  • Any additional details you voluntarily provide when using our services, including communication preferences.

3. How We Use Your Information

We use your personal data to:

  • Provide our services, including photography, videography, and drone footage.

  • Process payments and deliver media content.

  • Communicate with you regarding bookings, queries, and customer support.

  • Improve our services and offer relevant updates or promotions (only with your consent).

  • Ensure compliance with legal obligations and business operations.

4. Use of Media for Marketing and Promotion

By booking our services, you agree that Markeb Media may use the images and videos captured from your property for marketing and promotional purposes, including but not limited to:

  • Displaying them on our website

  • Posting them on our social media platforms

  • Including them in marketing materials, advertisements, or case studies

If you do not wish for your media to be used in these ways, you can opt-out at any time by notifying us in writing at commercial@markebmedia.com.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share your data in the following circumstances:

a. Service Providers

  • We may share data with trusted third-party service providers (e.g., payment processors, cloud storage providers, editing software) solely for the purpose of delivering our services.

b. Legal Requirements

  • If required by law, we may share your data with law enforcement or regulatory authorities to comply with legal obligations or for fraud prevention.

6. Data Security

We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, loss, or misuse.

  • Only authorized personnel have access to your data.

  • Your payment details are secured through encrypted transactions via third-party payment providers.

  • Our systems are regularly monitored and updated to protect against potential security threats.

7. Retention of Data

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected.

  • Comply with legal, tax, or regulatory obligations.

  • Resolve disputes and enforce our agreements.

Once your data is no longer required, we securely delete or anonymize it.

8. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access – You can request a copy of the personal data we hold about you.

  • Right to Correction – You can request corrections to inaccurate or incomplete data.

  • Right to Deletion – You can request deletion of your personal data (where applicable).

  • Right to Restriction – You can request restrictions on how we process your data.

  • Right to Objection – You can object to the processing of your data for marketing purposes.

  • Right to Data Portability – You have the right to request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at commercial@markebmedia.com.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and improve our services.

  • Cookies are small text files stored on your device when you visit our website.

  • They help us understand how you interact with our site and optimize your browsing experience.

  • You can manage or disable cookies through your browser settings.

By using our website, you agree to our use of cookies.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.

We encourage you to review this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: commercial@markebmedia.com